Sergii K.
Your return service is terrible! I shipped the return, paid the return label cost, and sent proof of shipping (as requested) via Contact Us form, and I never got a reply. Never got a refund. The chat on the website replies once per day with an inadequate answer. What's going on? order #14025, return tracking number is 9261290367766402865300. The return address is Anson (ERS+8930)
13021 Leffingwell Rd, Santa Fe Springs, CA 90670
Contact #: 626-545-9665
David B.
Second pair I’ve purchased. They’re very effective for icing knees.
Esam
I haven’t received my order and customer support doesn’t answer.
Martha E C.
This has been a great help for the arthritis in my knee. However it does stretch and now doesn't stay on my knee when i stand to exercise.
Yvonne M.
I've tried many knee wraps and ice packs but this was a dream come true. Fit is comfortable and almost instant relief with cooling completely around the knee joint. I highly recommend for any pain or inflammation relief
Sharon N.
It does not stay cold for very long . It is a bit big .
I have had other brands like this that are much better .
Maritza
I like it but i thought i was geting two , so a little disapointed
Dean
Very convenient, compression while icing. Glad I purchased them.
Only comment - Would like them to remain cold for longer.
Greg R.
I ref high school football and basketball and when I get home I sleeve up from my ankles to my knees
Peter C.
Recovering from chemotherapy, so old knee and elbow injuries re-appeared!! My sister loaned me her Cocoon and after 2 days use I was convinced, so I bought one for my elbow and one for my knee. Magic!! Put them straight on after exercise and the reduction in pain is really noticeable. Thanks!!! They now permanently reside in the freezer.
John F M.
It was incredibly effective at reducing swelling and pain in my knee joint. In little over a week I was walking normally.
Karin L.
I love the way it feels but as I mentioned in my call, it is too tight. It's M and I would need at least a L or XL.
If I can return it for a larger size, I would be grateful.
Thanks,
Karin Lockwood
Biz T.
Arrived earlier than expected....The cocoons are GREAT man bought 2.... Fast response fast delivery overall satisfied customer Delivered to New Zealand -Otara 10/10 for service...♂️
Biz Tuia
Armin A.
Just gonna get it
Jerel W.
Terrific product that works as said
Dylan S.
The compression wraps are great, freeze well and versatile on the body.
Don't particularly care for the OTT emails.
JD C.
I love my Cocoon! It really has helped with the rehabilitation of my knees and treating inflammation after sports. I haven't tried heating them so not sure how well that works. The compression stays cold (like, super cold) for about 10-15 minutes and then you need to toss it back in the freezer.
Irving W.
Really feel a difference in recovery after doing a workout with my legs! Wish it lasted longer in terms of the cool temp after use, but that's why you get two!
Allan L.
Yeah was on my feet nearly allday and had some swelling in my knees..after 2 lots of 20 mins straight out of freezer on knees,it works good 4 me ..thanks 4 a great product xx
Rick H.
The cold doesn’t seem to last more than a few minutes
Arthur M.
Overall I like them. Out of a ten rating I'd give these a nine. Only problem I have, when I wear them on my knee area, they initially lay nice and smooth but after wearing awhile they clink or bunch up. I have to constantly pull on them to straighten out and lay smooth. But this may be normal due to bending of knees but not certain. Not a big deal. Otherwise everything else about them I like.
Naseem H.
Great product. I have arthritis in my left knee and when it swells, I use my cocoon!! So much better than all the other products I have tried.
Janice T.
I really like these because
1. they fit over my knee without slipping down (huge satisfier).
2. The coolness lasts for about 20 mins which is the amount of time I need to compress and ice my knee. The coolness is evenly spread throughout the sleeve.
3. They fit nicely under my workout wear without bulk and I wear it while working out at the gym.
4. I bought 2 so that I would have a backup while the other was re-freezing.
Cathey G.
Very happy once I got them… Crazyness of Covid-19…Theh are very well made fit amazing with No roll down… Cool and soothing…. Very Happy….
Yaw K.
DO NOT PURCHASE. After two whole months of me trying to get a tracking number, they emailed me telling me that my item has been delivered. The post office didn’t even receive anything. And they keep going back and forth with me via email saying I should ask the post office. What? So unprofessional. And they won’t even refund my money or send another one. SCAMMERS. I’m not done with y’all. Just wait.
markus b.
Everything really disappointing
They never arrived
David F.
Don’t stay cold enough for long enough
Lorraine B.
I bought one Cocoon for my left knee to help a torn meniscus mend. I was already on my way to recovery when it arrived in the UK but my progress went in leaps and bounds after using my Cocoon. I heated and cooled it several times over the period of a week and now only use it after a workout to ease the final niggle of pain. It very comfortable to wear although it does wrinkle after a while qt rye back ofvthe knee!
David F.
They don’t stay cold anywhere near long enough not satisfied
Roy P.
Great for recovery and maintenance of my knees and elbows
Carla W.
Could I please have contact information for your company? The website indicates premium customer service- but there is no e-mail- nor is there a phone number so I can receive this excellent service! Thanks.
mohmd m.
this is horrible they provide a fake trucking like this 1LSCZ5A000OMYXU which is not working at all, waiting for weeks to try to see any updates.. nothing
Mike R.
Ruptured my Patella tendon- hence the wire - but the wire has broken and waiting for surgery
Meanwhile I have now four knee braces of which I rotate which are an amazing relief and keeps my swelling in check, definitely the compression is there but it doesn’t strangle my knee and it never slips down the leg
I believe once the surgery has healed I will continue using these on a regular basis.
Mike
Matt W.
1. It came as shock it wasn’t a pair.
2. Don’t stay cold for very long
brian a.
If you can wait 3 to 4 weeks
June H.
These Cocoons are wonderful. They are everything they say they are. Goodbye to peas and hello to Cocoons.
Sid B.
Excellent product does what it says on the tin I use after squash and any of my workouts to ease my knee inflammation after hundreds of lunges
Works a tray
Thank you
Adrian T.
I play soccer with an amateur club and have problem with my right knee swallowing etc. Have searched for a long time in a market to find something practical.and effective but didn't like them. Luckily came across the cocoons and what a relieve. In my opinion they are the best in market for what they are made for to achieve. Having both options of cold and hot applications in my knee and with that longevity is great. Some of my teammates are thinking to buy theirs too. Well done Cocoons.
Srikanth R.
It can only be used as a cold pack or hot pack. Just wearing it by itself didn’t do anything for me. It is not sturdy enough to provide support for the knee. Pricey as well and shipping takes forever.
Robert P.
Love the feel of the sleeve, not that typical neoprene (hard and chaffing feeling with other sleeves). Whether heated in the microwave of a few hours in the freezer they provide soothing relief after a workout or walking the golf course for 4 hours. Originally ordered Med (based on sizing) but needed XL. Did a no hassle exchange and received a replacement pair quickly.
Nils G.
I have been dealing with knee injuries recently and always had icepacks placed on my knee. I have been looking for something that could do two things, cool my knee and compress it as well. When I came across Cocoon I felt it was too good to be true. Here is finally a product that can do what my I required.
Since I have received my Cocoon it has been doing exactly what I needed it to do. I use it now for recovery sessions and it has been great.
I also love the bag it comes in and all the simple instructions that have been placed on it on how to use it. Great product and well executed by the creators.
I can only recommend it.
Victoria M.
I bought two of these (one for me and one for my husband) and they are amazing! They started out as an icing solution for knee injuries, but quickly became part of our post-workout recovery routine. Customer service was great. Definitely recommend!
Anupam D.
Excellent stuff for recovering sore knees. I am middle aged tennis player who recently encountered a knee niggle for the first time. I was concerned and tried Cocoon. No regrets so far!
I would highly recommend it.
Suzanne M.
I love this product a friend lent me his and after using it I bought my own.
I am seriously thinking about buying another one.
I injured both knees in the same week so had to rotate my ice sleeve so another one would be useful.
I love that I can walk around with it on and it is so comfortable I forget that it is on.
Gibson M.
I am 6ft 2 and 105kgs and the medium sized ones were perfect for my calf muscles. They are a good fit and they are really cold to start with but they do warm up pretty quick compared to normal ice packs.
Desi
Soy bombera y necesito recuperarme rápido después de cada sesión de entrenamiento. Normalmente uso los Cocoons después de entrenar y antes de hacer una sesión de estiramientos, y la combinación es genial para mi. Lo recomiendo mucho a la gente que quiere los mejores resultados para recuperarse sin los inconvenientes de las bolsas de hielo tradicionales. Además, el precio es bajísimo y la experiencia de cliente es buenísima. 100% recomendables.
Carlos
Uso terapia de frío como combinación a mis entrenamientos desde hace casi 5 años, cuando empecé con el entrenamiento funcional. Desde que empecé, siempre he padecido los mismos problemas con las duchas de agua fría, las bolsas de hielo, etc. Cuando descubrí los Cocoons mi vida se volvió mucho más sencilla. Después de cada entrenamiento diario me los pongo y mis rodillas y codos se relajan muchísimo más que antes. La calidad del producto es altísima y los resultados son increíbles. No pienso usar bolsas de hielo nunca más.
Desi
I am a firefighter and I need to recover fast after every single training session. I usually use the Cocoons after training and before stretching, and the combination is so cool for me. I strongly recommend for people who want the best recovery without the inconvenience of common ice bags. And the price is quite low and the customer experience is really nice. 100% affordable!
Carlos
I have been using ice therapy for almost 5 years, when I started doing functional training, and always the same problems with the ice showers, ice bags and similar. When I discovered the Cocoons my life became easier. Every day after training I put on my cocoons and my knees and elbows completely relaxed. The quality is very high and the results are incredible. Honestly, I don't think about using Ice ever again!
Craig G.
I like them very much. However, I would like to see the medium and large be longer in length than the small. As is they work pretty well, I would just like more coverage with the larger sizes. I wear one on my knee quite often. Really helps ease the pain.
Doug C.
They only remain cold for 5-10mins despite spending time in the freezer . Also they slip down - I have very large thighs ( ex rugby player )ordered large size but they do not stay biplane when you stand up !
Sophie R.
Total game changer! I’m a 46 yr old competitive volleyball player and the cocoons are critical to recovery and my ability to keep playing at a high level! My only problem is I only have 1 pair and it’s a race to the freezer with my 16yr old volleyballer son also wants to use them after our training sessions!
Douglas C.
Bought a large size and despite having muscular legs and large knees they are not tight enough and do slip own. But worse than that,even after leaving them in a freezer for some time they do not remain cold enough to be effective,only keeping cold for 5-8 minutes!
Georgette W.
Wow, the Cocoon is the best! I use it after every work out and my knee feels great! So much more convenient than an ice pack or ice! I love it!
Gulsen M.
So useful, amazing and comfortable. If only there was one for my ankle.
Debs G.
I had bought a similar make before to try them out but feel the investment in my cocoons was well worth it! They have been great since arriving using daily as suffering with knee and elbow pain so the medium and small fit perfectly and keep their shape and fit (which the other make did not) worth every penny and the service has been fantastic
Ian W.
The relief of cold treatment without having to sit/lie prone....unless you choose to, which I did!
Zach S.
Not sure I can recommend enough! 5 Stars
One thing I am sure of, is that without this product, my first week after knee surgery would have been VERY different.
The Cocoon recovery sleeve has been instrumental in helping achieve a faster than usual recovery, whilst also providing quality pain relief and stability.
One of the best investments I have made in a sports product, if not, THE best.
Thank you Cocoon Team!
Bill G.
I have a bum knee. These were recommended by a Peloton riding group. I wear them after I ride. They really feel good and compress the knee for about 15 minutes. My family tried mine the other day. They liked them so I am ordering some for Christmas gifts.
Gerald K.
i use the cocoons after sport to recover my old hurting knees.
it helps, but the cooling could last a bit longer. all in all i'm happy with my cocoons.
Dani
They have really come in handy whenever my calves acts up… heat therapy never felt so comforting. Have to try the cold therapy after seeing so many reviews raving about it
Sergio
Pain relief has never been this easy! So much nicer and comfortable than the others I’ve had
Bryan
Great bit for kit! My thigh and elbow said thank you! Keep coming up with innovative products guys... and make it as easy and simple as cocoon please!
Diego
These are just perfect after my soccer practices! FINALLY a product that works as advertised… two thumbs up from me.
Daisy M.
This wrap is AMAZING. It was worth every penny & has helped my knees recovery from my volleyball matches!
Jess
You really don’t even notice that you’re wearing it. definitely worth the money. Highly recommend.
Jimmy B.
Thought it was another Facebook ad scam BUT Cocoon has been Super helpful! And I’ve been using them everyday since…
Arielle
Most comfortable cold compression I’ve ever worn… I wish I could have known these last year.
Reagan
I don’t normally leave a review but what a difference this has changed my life! If you’re still sitting on the fence, do yourself a favour and get a pair of these. Good job cocoon
Edithe
MASSIVE shoutout to the team at cocoon for creating this piece of heaven, and I really love the lavender scent... so soothing and calming
Randy
LFG! never knew a product from social media ad could be this good. thought it was all fluff and gimmick at first... Muscle ups here I come!
Paula R.
Those who knows me know that I don’t comment on products, but cocoons have helped me with my lifting sessions
Jonathan
POST WORKOUT ESSENTIALS! Been using them after my long runs and catch up on barstool
Ifran
Super easy to use and NO LEAKS! They are my go-to post workout recovery after soccer.
Steff
These are just amazing to have on right after my spin class. my knees are eternally grateful for cocoons
Tze
I've been searching for a product like this since my knee accident last year. Definitely recommending it to my fellow athletes as well
Edithe
NOICE! I always use them after my runs, ALWAYS! Thank god for clicking on the Facebook ad
Vickie
Chillin’ like a villain in my cocoons! Definitely the best cold therapy experience I’ve had in ages. I can now walk around while chilling my legs
Michael S.
I like the concept of this product. I am a basketball official so the ability to take this with me to a game and have it be cold afterwards was very appealing. It covers the entire knee which is ideal. However, it only stays cold for about 10-15 minutes. I was expecting more from it but I still make it work. If this would stay cold for 45 minutes or longer it would be perfect. I hate sitting around with a gel pack on my knee, walking around with it is great. Just wish it kept temperature longer.
Jordi F.
That is a life saver! I had an inured knee and could not cope with the pain. But now this is the only thing that keep me going. Great product! Highly recommend!
Brian S.
In theory a good concept. Fits well and comfortable. Does not “ice” area for very long at all. Have used on feet, calves, knees, and elbows. Lasts maybe 5 min before warms. Relief it provided to all areas was minor. Compression is not as expected, likely because of the gel that’s inside the sleeves. Too loose and the pressure is fluid, not stationary and tight.
Feel it’s not worth the $165 i spent on 4 sleeves. Better treatment using a bag of ice and then compression sleeves for affected areas.
Stephen S.
They are great!!! Put em in my bag and pull on as soon as my game ends!!
Steve M.
They are definitely convenient but they don’t stay cold long enough. I only get about 5 minutes before they are no longer cold enough to provide a benefit.
logan w.
I use them all the time, my knees feel better afterwards, coz I play basketball.
Angela P.
Fantastic! Wish I'd found them years ago. Lovely for recovery!
Jim B.
Only lasts about 5 min. Warms too quickly
Penny H.
Such a clever concept so pleased I ‘found’ them
gabriel c.
Almost took a month for my order to come in. When I received my Daily recovery bundle I only received 1 cocoon. The website states that you are buying a pair. but I only GOT ONE.
Clark L.
Really helps recovery. So easy to use!
Linda M.
Comfortable and effective. Thank you
Dakota B.
Love using my cocoons after several hours of playing Pickleball. I use the small ones for my ankles and the large for my knees. Just wish they stayed cooler longer but I guess I just run hot
shani m.
it is great being able to ice my knee without having to put my leg up. I also love the compression effect. All treatment can be done at once! Very convenient!
Stephen H.
Comfortable but doesn’t stay cold on my knee for longer than 5 minutes. So basically it’s worthless for the purpose intended.
Denis M.
I was a little apprehensive when I ordered my Cocoons but I was having problems with my right knee and wanted something to help relieve the pain so I could get back on my bike and be able to get to the gym. My cocoon arrived, was put in the freezer and later on my leg. Ouch! At first the cold was painful, it soon eased and my knee was supported. I continue to use it after exercise and when the pain is bad. I have returned to the gym and am back on my bike too. My wife wasn't convinced at first, but then she used the Cocoon on her shoulder and said it was the best ice pack she had ever used. The old bag of peas has gone in the bin.
My wife is the athlete, a bodybuilder. At 75 years old and a polio victim I am somewhat older than my wife. It turns out I have osteo-arthritis in the knee, my good leg, the other leg doesn't work as intended, the effect of the polio. I can highly recommend Cocoons.
Sarah R.
These frozen sleeves are heaven. They have become a daily use for me and help me get through my day. I love that I can move around and not have to balance the bag of frozen peas on my knees anymore and get full knee coverage. Love Love them.
Peter A.
Pretty fast delivery considering I'm on the otherside of the pod. Great product thanks
