Returns & Exchanges
What’s your return policy?
We guarantee that your Cocoons will transform your recovery. That’s why every Cocoon (except those purchased during limited-time sales events) comes with a 90 day money back guarantee.
If your Cocoon doesn’t work for you for any reason, you’re 100% covered — simply reach out to our customer success team via our Contact Page and let them know why the product didn’t work for you. They will provide you with a prepaid return label via email and once we’ve received the item back in good condition and its original packaging, we’ll cheerfully provide you with a full refund for the item you purchased.
If you’ve paid for shipping, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners. Please also note that all products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.
Can I exchange my order for another item? (NOTE: or Do you do product exchanges?)
As a My Cocoons customer, you have the option of requesting for a product exchange within 30 days from the date of purchase as long as the item you wish to exchange for is priced lower or is of the same price as your original purchase. To qualify for the exchange, the original item purchased should be in good condition and be placed in the packaging it came with.
Please note that this option won’t apply to items purchased during limited-time sales events (i.e. Black Friday, Holiday Sales). Also, shipping fee would have to be paid for by the customer. For more details and to request for a product exchange, simply reach out to our customer success team via our contact page